Frequently Asked Questions

Does Eya Clean Pro offer free shipping, and if so, what are the conditions to qualify for it?

Eya Clean Pro offers free shipping for orders that meet a minimum purchase threshold. To qualify for free shipping, your order total must be $35 or more. This means that any order with a subtotal of $35 or above will be eligible for complimentary shipping. It's our way of making eco-friendly cleaning products more accessible to our valued customers while encouraging larger, more environmentally conscious purchases.

Can I track my Eya Clean Pro order once it has been shipped, and how can I access the tracking information?

Yes, you can track your Eya Clean Pro order once it has been shipped. To access tracking information, please follow these steps:

  1. Check Your Email: After your order has been shipped, you will receive an email notification from Eya Clean Pro. This email will include a tracking number and a link to the carrier's website.
  2. Visit the Carrier's Website: Click on the tracking link provided in the email. This will direct you to the carrier's website, where you can enter the tracking number to get real-time updates on the status and location of your package.
  3. Check Order Status: Once on the carrier's website, you will be able to see the current status of your Eya Clean Pro order, including its estimated delivery date and any relevant shipping updates.

Tracking your order allows you to stay informed about its progress and ensure a smooth delivery process. If you encounter any issues with tracking or have further questions, you can also reach out to Eya Clean Pro's customer support for assistance.

What is the typical order processing timeframe for Eya Clean Pro?

Orders at Eya Clean Pro are typically processed within 1 to 2 business days from the time of purchase. Please keep in mind that this processing time may vary depending on factors such as order volume and product availability. Once your order is processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.

What is our return policy?

Our Eya Clean Pro 90-Day Return Policy is straightforward. You have a generous 90-day window from your purchase date to return any product that you're not satisfied with. Just make sure the product is unused and in its original packaging, keep your proof of purchase handy, and contact our customer support to initiate the return. You'll cover the return shipping cost unless there's a defect or our mistake. Once we receive the product and check its condition, we'll issue a refund to your original payment method. If there are specific return rules for certain products, we'll let you know. And, if you ever receive a damaged or defective product, don't hesitate to contact us for a quick resolution. Your satisfaction is our priority, and we want your experience with Eya Clean Pro to be nothing short of excellent!

What is Eya's Golden Promise?

At Eya Clean Pro, every customer is our VIP, our cherished gem. With our Golden Promise, we vow to make your experience nothing short of royal. If, for any reason, our Eya Clean Pro doesn't dazzle you, we'll gracefully refund your purchase. And as a testament to our commitment, the product remains yours to keep. Because in the world of Eya, you're not just a customer; you're family. And family deserves nothing but the gold standard. Welcome to the Eya legacy, where you shine brightest.

How long does it typically take to process a refund for an Eya Clean Pro product return?

The processing time for an Eya Clean Pro product return refund typically depends on your financial institution. Once we receive the returned product and confirm its condition, we initiate the refund process promptly. However, the actual time it takes for the refunded amount to appear in your account can vary. It's common for refunds to be processed within several business days, but please check with your bank or credit card provider for precise details on their refund processing timelines.

What makes Eya Clean Pro products eco-friendly?

Eya Clean Pro products are eco-friendly because they are formulated with 100% non-toxic ingredients. We are committed to producing cleaning solutions that are safe for both your family and the environment.

Are Eya Clean Pro products effective in removing tough stains and germs?

Absolutely. We focus on creating highly effective cleaning solutions that exceed expectations. Our products are designed to tackle tough stains and eliminate germs while maintaining environmental consciousness.

Can Eya Clean Pro products be used on various surfaces?

Yes, Eya Clean Pro products are versatile and can be used on a wide range of surfaces, including countertops, appliances, floors, and more.

What is the recommended method for using Eya Clean Pro effectively, and why is it important to choose the appropriate cleaning tools for different tasks?

Using Eya Clean Pro effectively involves choosing the right tools for the cleaning job. For instance, when dealing with general cleaning, microfiber cloths or mop heads are excellent choices as they effectively trap dirt and grime. In situations where you need to tackle stubborn stains or residue, using a scrubbing sponge or brush can be more efficient. The importance of selecting the appropriate tools lies in achieving optimal results efficiently. The right tool can make cleaning easier and more effective, ensuring that you get the best performance from Eya Clean Pro products and maintain a clean and healthy living environment.